Refund policy

Every Skorway pass and single mock is a one-off payment. Nothing renews by itself, so there is never a charge you did not make. This page explains when you can get your money back and how.

The 7-day refund

You get a full refund if both of these are true:

• It is 7 days or less since you paid. The 7 days count from the moment of payment shown on your receipt.
• You have not taken a paid mock with that order. Starting a paid mock uses what you bought. Practice sets, feedback and the study plan do not count; your free mock never counts.

This applies to every pass ($19.99 monthly, $29.99 for 3 months, $39.99 for 6 months) and to a single mock ($9.99).

You get back exactly what you paid, tax included. If you used a discount or teacher code, the refund is the discounted amount you were charged.

How to get a refund

1. Open your Account page.
2. Find the order under Receipts.
3. Press Refund.

The pass or mock is removed from your account straight away, and the order shows as Refunded under Receipts. Your answers, reports and history stay in your account.

If you cannot see the Refund button, or something does not look right, email help@skorway.com with your receipt number (it starts with SK-). A person replies within one working day.

When the money arrives

Card payments are processed by Paddle, our reseller and merchant of record, so the refund goes back to the card you paid with. It usually reaches you in 5 to 10 working days, depending on your bank.

What cannot be refunded

• After 7 days. Once 7 days have passed since payment, the order is final.
• After a paid mock. An order you have taken a paid mock with is final.
• A single mock taken off a pass. If you bought a pass within 7 days of a single mock, its price was already taken off the pass. The single mock cannot then be refunded on its own; refund the pass instead, within its own 7 days.

When something goes wrong on our side

If a pass or mock does not work as described because of a fault on our side, for example a mock that could not be scored, email help@skorway.com. We will put it right, or refund you, whatever the 7-day rule says.

If we close your account without good reason, you get a refund for the unused part of any pass. If we remove a main feature of a pass during its period, we offer a fair refund.

Your legal rights

If you are a consumer, the law where you live may give you more. In Türkiye, Consumer Protection Law No. 6502 and the Distance Contracts Regulation apply; in the EU and the UK, your country's consumer law does. Nothing in this policy reduces those rights: the 7-day refund comes on top of them. Our terms of use and sale have the full conditions.