I can't hear the Listening recording or Speaking prompt

Each Listening recording and Speaking prompt plays once and cannot be replayed, so it is worth checking your sound before these sections begin:

  1. Turn up your device volume and make sure it is not muted.
  2. If you use headphones, check they are connected. Bluetooth headphones sometimes connect to another device.
  3. Check that the browser tab itself is not muted.
  4. Close other tabs and apps that might play sound.

If the sound stops in the middle of a mock, fix it as quickly as you can. The timer keeps running, and a recording that has already played will not play again.

If a recording did not play at all even though your sound was working, tell us the date and time of the mock and which section it was.

Still stuck? Email help@skorway.com and a person replies within one working day.