I think my Speaking band is wrong

Here is how a Speaking answer is scored:

• Every answer is transcribed first.
• Listen and Repeat is scored by comparing the words heard with the sentence you were asked to repeat.
• Take an Interview answers are scored by AI (Claude) against Skorway's rubric. Each answer is scored twice, independently. If the two scores differ by more than half a band, a third pass is made, and the median counts.

Because scoring starts from a transcript, background noise, speaking very softly or sitting far from the microphone can cause words to be missed.

If you still think your band is wrong, ask a person to look at it:

1. Open the feedback page for that Speaking answer.
2. Choose Ask for a re-score.
3. A person reviews it and replies by email within three working days.

Remember that Skorway bands are practice estimates, not official scores.

Still stuck? Email help@skorway.com and a person replies within one working day.